Category: Customer experience blog articles

Blockquote test

This is a H1 Some paragraph text goes here underneath the H1. This is a H2 This is a H3 This is some regular paragraph text which can be longer so that it flows and wraps across multiple lines in the blog article, so that people can read it from

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What is Service Design?

Historically, customer experience has always focussed on the end customer, the recipient of the service. This makes sense. When all’s said and done, like most in the industry, I prescribe to the fundamental that when it comes to delivering excellent experiences, you need to start and end with your customers.

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Digital Queue Busting

We’ve all seen how effective queue busters are at reducing lines in supermarkets, but what role can modern-day, well designed digital customer experiences play in addressing the same challenges in our contact centres, improving efficiency and ending those lines for good! At the risk of giving away my age, many

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Customer Journey Mapping: A how to guide

Creating a customer journey map is a great way to understand your customers more fully. Creating the map needn’t be a complicated process, however, to ensure you get the most value out of the exercise, it is advisable to do a little planning in advance. By investing a bit more

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